Customer Service Representative - Saturdays Only

Wilber, NE
01-10-2019
Wilber
Depends on Experience 
Full Time

JOB DESCRIPTION:

  • Accept, verify and process customer transactions. This includes deposits, withdrawals, payments, transfers, splits and counting coin for customers.
  • Balance and maintain cash drawer(s) on a daily basis, keeping offages to a minimum.
  • Respond to consumer inquiries, via phone, e-mail or in person. This includes being able to assist customers with basic Internet banking inquiries, such as Internet banking enrollment. Direct consumer to correct personnel if necessary.
  • Open and close demand deposit, savings and certificate of deposit accounts. This includes accurate completion of Customer Information Profiles and utilizing eFunds.
  • Accept and process stop payment requests and holds.
  • Assist with Bank opening and/or closing procedures.
  • Process and log deposits/payments from the night deposit box and/or mail. Count and balance any cash in.
  • Sell Cashier’s Checks, Money Orders, Deluxe VISA gift cards, ATM and VISA Debit Cards.
  • Perform cash audit and security system checks, if necessary.
  • Assist customers with safe deposit boxes.
  • Maintain an organized schedule. Be flexible to changes. Work in cooperation with other employees and management to ensure adequate coverage between the branches.
  • Easily adapt to working with customers and other employees across all branches. Be eager to learn new tasks.
  • All other duties as assigned.

EDUCATION AND EXPERIENCE REQUIREMENTS:

  • Must be 16 years of age or older. 
  • Prefer cash handling experience and/or customer service experience. 

KNOWLEDGE, SKILLS AND ABILITIES:

  • Working knowledge of personal computer (Microsoft Office products).
  • Must be attentive to detail and very accurate.
  • Use of general office machines. Self-motivated.
  • Ability to interact effectively with customers, management and other employees.
  • Problem solving abilities. Strong communication skills.
  • Must be flexible, able to work under pressure to meet deadlines and prioritize work flow.
  • Able to operate a teller machine.
  • Organizational skills.
  • Sound judgment, courtesy and diplomacy.

WORK HOURS:  Two Saturdays Per Month, 8a-11:15a. Opportunity to occassionally pick up hours druing the week.